Customer Support
How Can We Help?
Our dedicated support team is available 9 AM – 9 PM, 7 days a week. Choose the channel that works best for you.
Email Us
Send us your query and we'll respond within 24 hours.
shajjad.konok@river.com
Response within 24 hours
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Submit a warranty claim, return, or repair request.
Online Form
Track your request anytime
Submit RequestVisit Us
Come to our showroom for in-person assistance.
Road 126, Gulshan 1, Dhaka
Sat–Thu 10 AM – 8 PM
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Check our FAQ First
Many common questions about orders, shipping, returns, and products are answered in our FAQ section. You might find your answer instantly.