After-Sales
Service Request
Submit a service request for warranty repairs, installation, returns, or any product-related issue. Our technical team will follow up promptly.
What to Expect
1
Confirmation
You'll receive an SMS confirmation within 2 hours of submitting your request.
2
Assessment
A service agent will review your request and contact you within 1 business day.
3
Scheduling
We'll schedule a technician visit or arrange pickup at a convenient time for you.
4
Resolution
Your issue will be resolved with a follow-up confirmation from our service team.
Need Urgent Help?
For urgent issues, call our support line directly. Available 9 AM – 9 PM every day.
01676888999Service Coverage
- All products purchased from River Electronics
- Warranty & out-of-warranty repairs
- AC, refrigerator, washing machine servicing
- Home visit available in Dhaka metro
- Drop-off available at Gulshan showroom
Tip: Have your order number and product serial number ready before filling in the form. This helps us process your request faster.